Stephanie Jaynes

Have you ever needed help dealing with an irate customer or rude salon clients? You wouldn’t be alone. For example, after receiving a French-tip manicure with every upgrade in the book, one client tried not to pay for her service. “I’m acting surprised because I’m about to spend $70 on this,” the woman complained. The…

From PTSD to ADHD, anorexia to anxiety, and chronic pain to chemotherapy side effects, your massage therapy clients can have serious emotional, psychological, and physiological conditions impeding their wellbeing. While not a replacement for medical doctors and mental health professionals, massage therapists like you can help relieve negative symptoms your clients experience by bettering their…

TikToker (@frmstephwluv) Stephanie loved her professional silk press—until she washed her hair. Post-wash, her natural curls were gone. “As someone who’s been on a natural hair journey for years, this was absolutely devastating,” Stephanie said. “To go to someone that’s a professional and come out with fried, heat-damaged hair—I could cry about it.” Model Kamie…

Want to create an atmosphere of warmth and welcome? Encourage meditation and relaxation?  Like many beauty pros, you might reach for a scented candle. But when you light up that Voluspa, don’t forget your final and essential step: blowing it out. Forgetting to extinguish a candle is a simple mistake with costly consequences, as D.C.-based…

Ruined! Mutilated! Damaged beyond repair! We call those accusations the Thinning Shears Effect. Just ask TikToker keswickmoore, whose hair suffered  serious breakage after a bad run-in with hair thinning shears. It was only after three years of healthy haircare that she got her length back. “It resulted in a haircut on top of a haircut…

Beauty salon hazards like overflowing sink water damage or a flooded hair salon can happen in an instant. Imagine, after shampooing a client’s hair in the wash basin, a hairstylist didn’t turn off the tap completely. As she finished the client’s cut and style, water continued to fill the basin until it overflowed. Since the…

Everyone has those friends who cry every time they get their hair cut. But for some clients, color can cause an emotional rollercoaster, too—whether the hair dye and color jobs turn out good or bad. Twenty years into living blonde, one woman transitioned her hair color with the help of color analysis expert Carol Brailey.…

It’s hard to imagine barber problems and hair salon lawsuits when barbershops and salons, themselves, have always been places of community. After all, when it comes to culture, confidence, and craft, the barbershop is CEO. Barbering has been shaping men since Tutankhamun–no cap. And it’s because of the people and the place. Coming to the…

As a massage therapist, you want to give your clients a case of the ahhhs. You want to decrease their pain and soreness, improve their sleep, lower their stress, and help them relax. But massage therapy injuries can quickly turn your clients’ relieved ahhhs into pain-induced AAAHs! This happened to one woman in New Jersey…